Founded in 1977, Shared Technologies is one of the premier providers of technology- and enterprise-oriented solutions and services in the United States. In addition to systems maintenance, technical support and customer care services, the company provides security management, disaster recovery, unified communication and messaging, and voice, data and converged networking solutions. Shared Technologies provides customer contact centers with a range of interaction solutions that include intelligent call handling, skill-based routing, network security, video conferencing, management reporting, work force adherence, scheduling and investment protection. It has partnerships with Nortel Networks, NEC, Mitel Networks, Applied Voice & Speech Technologies, Tandberg and Microsoft Corporation.