BCL is a Veteran Owned small business which provides consultative services to facilitate your organizations creation, design, development and improvement of Customer Relationship Management (CRM) processes and technology deployments of contact centers, voice self-service, speech recognition, web services and mobility applications to optimize your KCOs, provide an exemplary customer experience, extend marketplace reach, positively impacting your financials and maximizing your KPIs. BCL provides value through smarter solutions with convenient delivery mechanisms to do an increasingly better job of Customer Relationship Management no matter what the enterprise or mission or services delivery entails.