Call Center Optimization Group | Call Center Consulting and Outsourcing Services Call Center Optimization Group was created to help businesses achieve success with their contact center operations. Whether large or small, your contact center is the heartbeat of your company’s customer experience and a critical component to your brand. Our company has over 50 years of extensive experience across many industry verticals. This experience enables us to quickly evaluate your company’s current capabilities and systems and develop a detailed plan and course of action to get your business running optimally in record time. At Call Center Optimization Group we truly want to become an extension of your business, not just another consultant. Whether you’re looking to improve the performance of your operation or you’re trying to find a call center provider that’s the perfect fit for your business, our team is ready to help you take your company to the next level. Don’t hesitate to contact us for a quick operations assessment or ask us about our free call center partner referral services.