The expert staff at this family-owned chain supports the company's mission that the right shoes will change your life. People don't often realize that things like back pain, fatigue and leg cramps are all related to the shoes on your feet, and Hawley Lane Shoes will work with customers and their doctors to solve these problems in one visit. They have a genuine interest in and in-depth knowledge of podiatry. In the store, there is a mat customers stand on to have their feet analyzed: It helps determine the kind of shoe that would make the healthiest fit. There is a pedorthist at all three Hawley Lane locations who can fill a doctor's prescription for custom orthotics any day of the week. Any shoe not in the store that day can be shipped from another Hawley Lane store in Connecticut. Shoes can also be custom-ordered from the manufacturer and shipped home or to the store to have custom orthotics fitted.