Established in 1998, OnProcess Technology is a provider of customized, asset retrieval and product utilization services. It serves computer, telecommunications equipment, medical and healthcare equipment, and testing instrumentation and semiconductor equipment manufacturers. The company s clients include Lexmark International, Lifeline Systems, Ortho-Clinical Diagnostics and Time Warner Cable. The company offers proactive customer resolution services that include advanced exchange and warranty swaps, and trade-in and product evaluation inventory management. Its services also include field service inventory management warranty and order administration, fraud detection reporting, and detailed inventory reporting and analysis. OnProcess Technology s additional services include post installation follow-up, service activation, warranty renewal, phone- and Web-based customer survey. The company is located in Ashland, Mass.