Malvern / Pennsylvania / United States
Competence of our technician technicians are among the best in the industry. It begins at hiring - we pre screen applicants with background checks, drug testing, aptitude tests, electrical code knowledge, even personality tests to make sure we have people who have the right stuff for working in your home.But we dont stop there. We send our technicians to the factory of our equipment manufacturers to insure they know the latest technology and repair techniques. We run evening classes to encourage professional development and continuing education of our technicians. And all of this is backed up by weekly training sessions emphasizing specific technologies or customer service training to best meet the needs of our customers.Respect for your home We realize we are walking into your castle, your inner sanctum, your home. You can expect us to treat your home with the care it deserves. From the moment we arrive, we put you first. We park our truck so it doesnt block your car. We wear booties so we dont drag in gunk from the street. We use drop cloths and plastic sheeting to capture the dust we kick up. And we clean up the mess we do make. Its your home not a construction site have it treated that way!Convenience We all live busy lives and who has time to wait for a technician? We offer early morning and evening appointments and can schedule work for Saturdays too. We come when you need us and offer emergency service for our customers.We hate being late and strive to be on time all the time. The reality is this isnt always possible appointments run long, people get lost, and roads are closed or blocked. We havent figured out how to on-time 100% of the time yet but we do promise you this: If we are running late, you will get a call from us in advance letting you know and working with you on what to do next.Pricing: We give you an up-front price before the work begins. There is no wondering about how fast the technician is working, if you got a slow one, what happens
