Lees Summit / Missouri / United States
ServiceMark system. ServiceMark Telecom is a locally owned telecom company providing traditional, hybrid, and IP-based communication solutions for the small- to medium-sized businesses. Starting with the sales process through installation, our people are the difference. It is our job to understand your business and how it communicates. We ask numerous and relevant questions, gathering the facts needed to properly tailor the prospective customers proposed solution. This attention to detail helps ensure we meet or exceed the customers expectations. In addition, we use an industry-standard software package that drives our business processes, increasing our internal efficiency: by automating tasks, maintaining inventory, issuing service orders, generating meaningful reports, and other useful functions we operate our business with a higher degree of efficiency than our competitors. All of our customers benefit from this as we can respond to our customers needs in a timely manner with more accuracy. Our technical staff consists of NEC, Mitel, and Microsoft-certified professionals whom have a broad range of skills and talents, ensuring smooth installations and service. Our trained staff has handled thousands of service-related calls and questions their experience and personalities are very important to ServiceMark, as they are our first tier of customer support. Whether it is a simple move, add, or change, or an in-depth phone support call, our customer support people are a key part of ServiceMark. Lastly, ServiceMark is not an advocate of technology just for technologys sake ; we realize that our primary market ( SMB ) does not need the latest and greatest technology ; rather, solid solutions for today with future considerations are most important to our customer base.
