National Fuel Gas Distribution Corporation sells or transports natural gas to more than 740,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. Whenever you have a question, problem or a complaint about your gas service or bill please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
For gas emergencies, call:
1-800-444-3130
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
*Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For general questions regarding gas service or bill:
New York
Buffalo Area: (716) 686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m. - 6:00 p.m.
Monday through Friday
(excluding holidays)
Pennsylvania
Erie area: (814) 871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.-6:00 p.m.
Monday through Friday
(excluding holidays)
Before You Dig Please Call:
Before You Dig-NY: 811 or 1-800-962-7962
Before You Dig-PA: 811 or 1-800-242-1776
You can also visit one of our centralized Consumer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions or use the Customer Feedback Form to send us your questions comments and suggestions.
For gas emergencies, call:
- 1-800-444-3130
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
- Electronic display (TTY or teletypewriter) at 7-1-1
- *Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For general questions regarding gas service or bill:
- 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays)
- New York Buffalo Area: (716) 686-6123
- Outside Buffalo: 1-800-365-3234
Before You Dig Please Call:
- Before You Dig-NY: 811 or 1-800-962-7962
- Before You Dig-PA: 811 or 1-800-242-1776
If you have a question or concern, you can visit one of our centralized Customer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York.
For gas emergencies, call:
- 1-800-444-3130
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
- Electronic display (TTY or teletypewriter) at 7-1-1
- *Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For general questions regarding gas service or bill:
- 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays)
- New York Buffalo Area: (716) 686-6123
- Outside Buffalo: 1-800-365-3234
Before You Dig Please Call:
- Before You Dig-NY: 811 or 1-800-962-7962
- Before You Dig-PA: 811 or 1-800-242-1776
If you have a question or concern, you can visit one of our centralized Customer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York.