For gas emergencies, call:
- 1-800-444-3130
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
- Electronic display (TTY or teletypewriter) at 7-1-1
- *Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For general questions regarding gas service or bill:
- 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays)
- New York Buffalo Area: (716) 686-6123
- Outside Buffalo: 1-800-365-3234
Before You Dig Please Call:
- Before You Dig-NY: 811 or 1-800-962-7962
- Before You Dig-PA: 811 or 1-800-242-1776
If you have a question or concern, you can visit one of our centralized Customer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York.