Allentown / Pennsylvania / United States
The ICT Group, headquartered in Newtown, Pa., is one of the leading global providers of customer management and business process outsourcing solutions. Its services include customer acquisition and retention, cross-selling, technical support, market research and database marketing, as well as e-mail management, data entry, claims processing and document management. The ICT group also provides interactive voice response, speech recognition and customer relationship management solutions. It offers services to clients in the financial services, insurance, telecommunication, health care, information technology, media, energy, government and hospitality industries. The company has more than 20,000 associates based in over 40 contact centers in the United States, Canada, Europe, Australia, Mexico, Costa Rica, Argentina, India and the Philippines. The ICT Group is publicly traded and maintains a contact center in Allentown, Pa.
