SITEL is a leading global provider of outsourced customer interaction support services to clients in the automotive, consumer, financial services, insurance, technology, telecommunications and utility industries. The company has developed a set of global best practices that ensure consistency in technology, human resources and operational management in every site. SITEL supports the customer relationship management strategies of many of the world s successful companies, including Fortune 500 companies and clients that have presence and operate within a single country. The company currently manages approximately 2 million customer contacts per day via telephone, e-mail, Internet, traditional mail and other media. Founded in 1985, SITEL has headquarters in Nashville, and a facility in Amarillo, Texas.